Return & Replacement Policy

Effective Date: 27 Feb 2025

Welcome to THE SOVEREIGN VASTRA ("we," "our," "us"). We value our customers and strive to provide the best shopping experience. Please read our Return & Replacement Policy carefully before making a purchase from https://sovereignvastra.com.

1. Eligibility for Returns & Replacements

  • The item must be in its original condition, unused, and with all tags and packaging intact.
  • The return or replacement request must be initiated within 7 days of receiving the order.
  • Items that are damaged due to misuse, improper handling, or regular wear and tear are not eligible for return or replacement.
  • Customized or personalized items cannot be returned or replaced.

2. Return & Replacement Process

  1. Request Approval: Contact our customer support at info@sovereignvastra.com with your order details and reason for return.
  2. Approval & Shipping: Once approved, securely pack the product and send it to our return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  3. Inspection & Processing: After receiving the returned item, we will inspect it and notify you of the status.
  4. Replacement or Refund: If eligible, we will process a replacement or issue a refund within 7-10 business days.

3. Non-Returnable & Non-Replaceable Items

  • Used, washed, or damaged products.
  • Items without original tags and packaging.
  • Innerwear and accessories due to hygiene reasons.
  • Discounted or clearance sale items.

4. Refund Policy

  • Refunds will be issued via the original payment method or store credit.
  • Processing time for refunds is 7-10 business days after approval.
  • Shipping charges are non-refundable unless the return is due to an error on our part.

5. Exchange Policy

  • Exchanges are only allowed for size issues or manufacturing defects.
  • Customers must follow the return process and specify the required size.
  • If the requested size is unavailable, store credit or a refund will be offered.

6. Damaged or Incorrect Items

  • If you receive a defective or incorrect product, report it within 48 hours of delivery.
  • Provide clear images of the product and packaging for verification.
  • We will arrange a free replacement or refund in such cases.

7. Cancellation Policy

  • Orders can be canceled within 24 hours of placement before shipping.
  • Once shipped, cancellations are not allowed.

8. Contact Us

For any return, replacement, or refund-related queries, contact us at:

Note: This policy is subject to change. Please review it periodically for updates.